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FAQs Filed Under: Technical & Access Problems

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• What devices are supported for eBooks on EBSCOhost download?

• Why do I get a “User Not Logged In” or “We Don’t Recognize You” error when searching?

• Why do I get a “Logged in Successfully” message when searching?

• How can I view and Download ebooks in eBooks at EBSCOhost?

• Why is GALILEO asking me to log in as another institution?

• Why am I having problems exporting citations to RefWorks or EndNote?

• Why can’t I print from WestLaw Campus Reseach?

• Why am I having problems streaming Films on Demand Videos?

• Why am I having problems accessing DjVu files for newspapers and other images?

• When I click “Log in by IP as [Public Library Name],” how does GALILEO know my public library?

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