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GALILEO Help

Frequently Asked Questions

Question

Why am I being asked for a username and password when accessing databases?

Alternate Question(s):

Why am I unable to access databases once I have logged into GALILEO?

Answer

You may be receiving the login prompt because of your browser is not set to accept first- and third-party cookies.

Please see the GALILEO Configuration Instructions for directions on configuring your browser to accept first- and third-party cookies and information about deleting stored cookies.

If you continue to receive a login prompt after following the directions given on that page, use the Contact Us form to report the problem.

Additional
Information

Other questions in this category: Passwords, Technical & Access Problems

Keywords: cookie error

Last Updated: Fri, January 15, 2010 - 3:52:31