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Frequently Asked Questions

Question

Why am I having problems accessing DjVu files for newspapers and other images?

Answer

Several GALILEO resources, such as the digitized versions of Georgia newspapers in the Digital Library of Georgia, utilize the DjVu filetype. DjVu files require that the user install a browser plug-in to view the images and documents. Sometimes, users encounter problems accessing DjVu files even though they have downloaded the DjVu browser plug-in. Here are a few troubleshooting tips that may help you if you are encountering problems accessing DjVu files:

All Browsers

• Uninstall the current DjVu plug-in and download and install the newest version of DjVu.
• Disable pop-up blocking for the site. See GALILEO Computer Configuration Instructions.

Internet Explorer

• DjVu Troubleshooting Internet Explorer
• Checkpoints when the DjVu plug-in isn’t working properly
• Printing fails on IE 8
• Windows 7 users will need to select the 32-bit version of Internet Explorer in order to use DjVu. To find this, go to Start > All Programs to see both Internet Explorer entries. Choose the 32-bit version of Internet Explorer and then download DjVu.

Safari

• DjVu Plug-in does not work in Safari on Mac OS 10 x 10.6

Firefox

• Firefox Navigation Problems on Mac OS 10
• Mac Users: A DjVu plugin is available for MAC OS 9.1/9.2, 10.2, 10.3.8, 10.3.9, 10.4, 10.5. There is no plugin for Mac OS 10.6 at this time, but Mac OS 10.6 users report they are able to view newspapers using the plugin version for Mac OS 10.5.
• Mac OS 10 Users: When downloading the DjVu plugin, the default option is for Mac OS 9. Mac OS 10 users will need to select the appropriate DjVu plugin from the product version dropdown list to download the correct version for their operating system.

If you are still encountering problems, please submit a comment to GALILEO support.

Additional
Information

Other questions in this category: Technical & Access Problems

Keywords: DLG, Digital Library of Georgia, historic newspapers, Macon Telegraph, Columbus Enquirer, Southern Israelite, Red and Black, Atlanta, Milledgeville, Athens

Last Updated: Thu, July 28, 2011 - 3:54:09