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GALILEO Help

Frequently Asked Questions

Question

Why am I having problems accessing DjVu files for newspapers and other images?

Answer

Several GALILEO resources, such as the digitized versions of Georgia newspapers in the Digital Library of Georgia, utilize the DjVu filetype. DjVu files require that the user install a browser plug-in to view the images and documents. Sometimes, users encounter problems accessing DjVu files even though they have downloaded the DjVu browser plug-in. Here are a few troubleshooting tips that may help you if you are encountering problems accessing DjVu files:

Supported Operating Systems:

PC

  • Windows 8 (desktop mode only), 7, Vista, and XP

Macintosh

  • Mac OSX 10.8.5 (Firefox Only)

Note: The DjVu plug-in does not function properly on ChromeBooks, iOS or Android.

Supported Browsers

  • Internet Explorer 8 or later
  • Mozilla Firefox 15 or later
  • Google Chrome 17.0 or later

All Browsers

Safari

  • Safari versions 5.1 and greater are not supported at this time. DjVu plug-in developers are currently working on an update that will be compatible with later versions of Safari.

Firefox

  • Mac OS 10 Users: Currently, DjVu is only compatible with Firefox for users running OSX 10.8.5. OSX 10.6 or 10.7 are not compatible at this time. Also, be sure to download DjVu plug-in version 6.1.2 to ensure you are getting the correct version that is compatible with OSX 10.8.5.

Known Issues (updated 2/6/2014)

  • On Firefox, you may find considerable amount of resource leaks on plugin-container.exe.
  • On Firefox, mouse wheel may not work after closing a tab of DjVu plugin.
  • IE8 print button/shortcut prints blank pages; use print button on the plugin’s toolbar.
  • Systems which use a “VGA” pallete/theme may observe non-transparent backgrounds on the toolbar.
  • IE 6 SP 1 has a known issue, Q818857, which prevents the control from instantiating until the DjVu file it is viewing has completely downloaded. A supported fix is available from Microsoft. See http://support.microsoft.com/?id=818857.
  • Occasional rendering problems. Observed symptoms include (a) Annotations on the first page will not render (b) the image crops to the upper left corner. The work around is to either reload the page, either by reloading the document or by changing pages.
  • When setting the “Page=” property using the CGI-bin type arguments, the Page property must be set last. The problem does not occur when setting “Page=#”.

If you are still encountering problems, please submit a comment to GALILEO support.

Additional
Information

Other questions in this category: Technical & Access Problems

Keywords: DLG, Digital Library of Georgia, historic newspapers, Macon Telegraph, Columbus Enquirer, Southern Israelite, Red and Black, Atlanta, Milledgeville, Athens

Last Updated: Thu, February 27, 2014 - 4:22:04