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GALILEO Help

Frequently Asked Questions

Question

Why do I get a resource not available error message when trying to access a database?

Alternate Question(s):

Why do I get a resource not available error message when using an Express Link? Why do I get a resource not available error message when trying to access databases on Kids GALILEO?

Answer

A user will receive the following error message when they select a GALILEO Express Link to a database their institution does not have a subscription to:

“The resource, [database/resource name and code here], is not available to [Institution Name] users through GALILEO. You may need to log in as another institution or your institution may have alternative access to this resource.”

Troubleshooting steps:

  1. Check to make sure the correct Express Link Syntax is being used.

  2. * Correct syntax: http://www.galileo.usg.edu/express?link=[4 letter database code]. * Check to make sure the 4-letter database code has not changed. * More information on creating and using GALILEO Express Links.

  3. Check to make sure your institution still subscribes to the database you are trying to access.

  4. * Consult a reference librarian at your institution regarding database subscriptions. It is possible that you may not have access to databases that appear on the Kids GALILEO homepage. This page contains hard-coded Express Links to databases. You may have access to Kids GALILEO databases by logging in with your public library password.
Additional
Information

Other questions in this category: Passwords, Technical & Access Problems,

Last Updated: Tue, March 03, 2015 - 4:30:12