Frequently Asked Questions
Why do I get a resource not available error message when trying to access a database?
- Alternate Question(s):
Why do I get a resource not available error message when using an Express Link? Why do I get a resource not available error message when trying to access databases on Kids GALILEO?
A user will receive the following error message when they select a GALILEO Express Link to a database their institution does not have a subscription to:
“The resource, [database/resource name and code here], is not available to [Institution Name] users through GALILEO. You may need to log in as another institution or your institution may have alternative access to this resource.”
Check to make sure the correct Express Link Syntax is being used.
- Correct syntax: http://www.galileo.usg.edu/express?link=[4 letter database code].
- Check to make sure the 4-letter database code has not changed.
- More information on creating and using GALILEO Express Links.
Check to make sure your institution still subscribes to the database you are trying to access.
- Consult a reference librarian at your institution regarding database subscriptions. It is possible that you may not have access to databases that appear on the Kids GALILEO homepage. This page contains hard-coded Express Links to databases. You may have access to Kids GALILEO databases by logging in with your public library password.
Last Updated: Fri, January 15, 2010 - 5:10:04