Technical & Access Problems
GALILEO provides access to databases and websites from several different producers. Each of these producers has its own technical requirements for access to its resources, and the GALILEO staff has reviewed these different requirements in order to create a single set of recommendations that will allow GALILEO users to have full access to the GALILEO system and all of its resources.
Following the Configuration Instructions in this section will prevent most potential GALILEO access problems, but please see the frequently asked questions below for more information about problems related to specific databases. If you are unable to find a solution to your problem, please contact your library or use the Contact Us form to report the problem.
Technical Support FAQs
- When I click “Log in by IP as [Public Library Name],” how does GALILEO know my public library?
- Why am I having problems accessing DjVu files for newspapers and other images?
- Why am I being asked for a username and password when accessing databases?
- How do I search databases when the GALILEO Search feature isn’t working?
- How do I access Guest resources in GALILEO?
- How can I view and Download ebooks in eBooks at EBSCOhost?
- Why do I get a resource not available error message when trying to access a database?
- How do I update my institution’s IP addresses?
- Why do I get a “User Not Logged In” or “We Don’t Recognize You” error when searching?
- Why am I getting an error message about my IP address when I go to GALILEO
- How do PINES users log in to GALILEO?
- When I click “Log in by IP as [Public Library Name],” how does GALILEO know what public appears?
- Why do I get a “Page Cannot Be Displayed” error message when accessing GALILEO?
- Can I link to and bookmark pages in GALILEO?
- Disable Pop-Up Blocking to Access Campus Research (WestLaw)
- Can WorldCat.org help me locate materials (books, videos, music) in nearby libraries?
- Why am I unable to open PDFs?
- Why can’t I print from WestLaw Campus Reseach?
- Why doesn’t anything happen when I click on the Find It link?
- Do I need to configure my computer to access GALILEO
- Why is an error message given after the Find It link to full text opens database?
- What browsers are compatible with GALILEO
- What are cookies?
- How do I bookmark my favorite GALILEO homepage: Scholar, Library, High School, or Teen?
- Do I need to change my cookie configuration in order to access GALILEO and GALILEO resources?
- Why am I having problems streaming Films on Demand Videos?
- Why am I having problems exporting citations to RefWorks or EndNote?
- Why am I unable to print PDFs?
- What Operating Systems does GALILEO Support?
- How do I report a problem to GALILEO?
- Why do I get a “Logged in Successfully” message when searching?
- How do I delete cookies?
- Why am I unable to view records I marked while in WorldCat?
- Why is GALILEO asking me to log in as another institution?
- What devices are supported for eBooks on EBSCOhost download?